What are my shipping options?
Our delivery options vary by region - please see our 'Shipping Policy' page for our domestic and international delivery costs and timeframes.
How much delivery will cost?
The delivery is free for order over £1,000 and £39,95 for orders below £1,000 across mainland UK. As for the other regions, please see our 'Shipping Policy' for any other region.
Do you ship internationally?
Yes we ship to the EU and US. Please see all the options in the "Shipping policy".
How long will delivery take?
Our delivery services vary depending on where you're based. For smaller items it takes up to 7 working days, for larger items like tables and chairs it usually takes up to 4 weeks from the date of order for the delivery to take place across mainland UK, it takes 6-8 weeks for delivery to the US.
For more information on what options are available to you, please take a look at our dedicated Shipping Policy.
Will all my items be delivered together?
If you have ordered a mixture of small and large items, they will be dispatched separately and you will receive a dispatch confirmation email with further information regarding your delivery for each shipment.
Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.
Please note that made-to-order and preorder items will ship as soon as they are available and by the date displayed in our separate email confirming the delivery date.
How can I track my order?
We'll send you a dispatch confirmation email once your order is on its way with ETA.
If you have ordered small items (textiles, table lamps, tableware, and accessories), you will receive a link to track your S10Home. You can also check your tracking number on the carrier's site directly:
For UK orders shipped with DPD, click here.
For orders to Europe and the rest of the world, shipped with DHL, click here.
For orders to US, shipped with Fedex, click here.
For large item orders (tables, chairs, armchairs, sofas) shipped with us or The British Shop, or Ryder you will not receive a tracking number, but you will get a dispatch confirmation email once your order is on its way.
For our customers based outside of the UK mainland, you will be contacted by The British Shop once your order reaches your local depot, so our contact times will vary depending on your delivery address.
Who will be eligible for any additional tax or duties?
Please note: we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.
If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our S10HOME support team.
Can I change delivery address?
We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.
Please contact our S10HOME support team with your order details as soon as possible to get your order updated.
If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.
How can I check if a furniture item will fit in my property?
Before placing your order for a furniture item, we recommend that you measure the intended space along with all access points within your property to ensure that we're able to successfully deliver your item, including entrance to the house, lift entrance if necessary, .
Should you have any questions or require assistance, please contact our S10HOME support team.
When will I receive my order?
All our orders are made-to-order items and will be shipped within the timeframe that's stated on the product page, usually up to 4 weeks for UK/EU orders and 6-8 weeks for US orders.
You will receive a dispatch confirmation from us once your item is ready to be shipped. Our shipping partner will also contact you directly with further details on your delivery.
Due to circumstances outside of our control, the dispatch date of your made-to-order item may change. We will be in touch via email if your order is affected.
Can I cancel my order?
There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our S10Home support team right away.
For made-to-order items like wood tables and chairs, you may cancel up to 48 hours after placing your order. After this, we will deduct a 30% cancellation fee from your refund amount.
For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected - please see our terms and conditions for more information.
What is your cancellation and returns policy?
You can see our cancellation and returns policy here.
Please note, should you need to make any changes to your order, you will need to contact the S10HOME support team who will be able to advise you.
We recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item successfully.
Am I able to customise my item?
Our furniture is available to order in a range of colours, finishes, sizes and edges to help you create a tailored scheme. Some products are offered in customised size, please choose the option "Custom size" in a drop-down menu in "size" on the product and follow the instruction.
Can I change the material or color of my order?
Can I change the material or color of my order?
We may be able to make changes to your order item up to 48 hours from the date that your order was placed.
Please note, any changes will result in a delay to your original lead time. Once the change has been confirmed, your lead time will reset from the date your new order is placed and will be reflected in your new order confirmation.
While the S10HOME support team will do their best to accommodate your change requests, it will not always be possible due to the supplier's production timeline.
Will I need to pay tax or duties on my order to the EU country?
Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU or US delivery, customers agree that S10HOME will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.
If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our email@example.com.
Will I need to provide any any documentation to receive my EU order?
You will be contacted by us or our delivery partners regarding the clearance of your order through customs when necessary.
We might require you to register for and provide your EORI number and some personal information like passport number for import declaration.
For more information or assistance, please contact our S10HOME support team.